How it Works

Pusheen Box FAQ

General Questions

What's inside Pusheen Box?

Every Pusheen Box will have a curated assortment of mystery items with a total retail value of over $100! Most of the goodies inside are totally exclusive to the box and can't be found anywhere else. The boxes may also include rare first edition items before they are released in stores! The types of items that could be inside include clothing, accessories, electronics, toys, stationery and more!

Who are we?

Isaac Morris Ltd, an official Licensee of Pusheen!

Can’t I just buy these items in stores?

No! The Pusheen Box features exclusive items that are not available anywhere else, in addition to first editions that you will receive before they become available in stores.

How often will I receive my Pusheen Box?

Pusheen Box is a seasonal subscription. You will receive a new mystery box every 3 months.

When will my Pusheen Box ship?

2016 Winter box: Ships Mid-December 2016
2017 Spring box: Ship Mid-April 2017
2017 Summer box: Ships Mid-July 2017
2017 Fall box: Ships Mid-October 2016

Can I give a Pusheen Box subscription as a gift?

Yes. You can gift a subscription by creating a new account with a new user name and password

What Countries do we ship to?

We ship to all 50 States in the U.S, plus the following Countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, & Switzerland. For the shipping cost associated with each Country, please click here.
International Customers are required to pay any relevant duties, customs, or taxes associated with their Country.

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Why are International shipping fees more than domestic?

International shipping fees vary from country to country. Each international Pusheen Box is shipped with Priority Express International Shipping and is fully insured and trackable.

Once my box ships, how long will it take to arrive?

If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point your box will arrive within 1 to 5 business days.

If you are an international subscriber (outside the USA), you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.

Why are we asking for your shirt size and shoe size?

We're asking because we plan on putting a wearable in every single box! It does not mean that you will be getting both a tee shirt and shoes in any certain box. We're storing this information in case we may need it down the road for future boxes.

What is the difference between the Quarterly and Annual plans?

If you sign up for the Quarterly plan, you will pay for one box at a time ($43.95 plus shipping) every 3 months (a total of 4 boxes per year). With the Quarterly plan, you can cancel your subscription any time between the time when your most recent box arrived and before the subscription renews on the following billing date.
If you sign up for the Annual plan you'll get a discount for paying for an entire year (all 4 boxes totaling $159.80 plus shipping) up front. With the Annual plan, the subscription can be canceled after all 4 boxes have shipped and before the subscription renews on the following billing date.

When will I be billed for a recurring subscription? **Please note, you will be charged in full on initial sign up**

You will be charged for the full cost of the selected plan on sign up. After your initial plan has ended, a recurring charge will be automatically processed. Please refer to the chart below for processing dates.


2016 Winter box: Processed on November 15th 2016
2017 Spring box: Processed on March 15th 2017 2017
2017 Summer box: Processed on June 15th 2017

2017 Fall box: Processed on September 15th 2016

If I subscribed to the Quarterly or Annual Plan, do I automatically get renewed?

Yes, you will automatically be renewed for the original plan you purchased

What currency will I be charged in?

All orders on PusheenBox.com are processed in U.S. dollars.

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click Manage Subscriptions then Billing Information and then click on Edit Card.

I want to cancel my subscription but am in the middle of a plan. Do I still get the Pusheen Box I paid for?

Yes you will still receive all of the boxes you were charged for.

Account Questions

How do I cancel my subscription?

Log in, click on My Account and then Manage Subscriptions. From there you will be able to manage or cancel your current subscriptions.

When can I cancel my quarterly subscription?

Initial sign up may not be cancelled. Quarterly subscription plans must be cancelled before the following dates:

Winter box: November 15th
Spring box: March 15th
Summer box: June 15th 
Fall box: September 15th
If cancelled after this time you card will be charged and you will receive the next Pusheen Box in your quarterly plan.

When can I cancel my Annual subscription?

Initial sign up may not be cancelled.
If you cancel your annual subscription, you will still receive all 4 boxes you originally paid for. The Annual plan will not get renewed once this plan expires.

How do I change my t-shirt size?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and then click Change Product Size.

How do I change my shipping address?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and you will be able to update your billing and shipping addresses.

Exchanges and Returns

An item was broken or damaged in my Pusheen Box. What should I do?

Send an email with a picture of the damaged item to: [email protected]

I received the wrong shirt size. What should I do?

Send an email to: [email protected]

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