If you receive a defective item, please contact us no later than thirty days from your receipt of the defective item at [email protected] with details and photos of the defect as well as any other relevant information and we will make best efforts to determine a workable solution. We do not accept returns or exchanges unless the item purchased is proven by the customer to be defective.
If it is necessary for the product to be returned, pon receipt of the returned product we will fully examine the product and notify the customer via e-mail, within a reasonable period of time, whether the customer is entitled to a refund or a replacement as a result of the defect. If the customer is entitled to a replacement or refund, we will either replace the product or refund the purchase price using the original method of payment. Whether we replace or refund the item will be at our sole discretion.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. Responsible for any loss or damage to items during return shipment as well as ensuring that we receive the returned product is solely that of the customer .
If you have any questions about the delivery and shipment or your order, please contact us at [email protected]
QUESTIONS OR CONCERNS
Please send all questions, comments and feedback to us [email protected]
HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
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