If you receive a defective item, please contact us no later than thirty days from your receipt of the defective item at email@example.com with details and photos of the defect as well as any other relevant information and we will make best efforts to determine a workable solution. We do not accept returns or exchanges unless the item purchased is proven by the customer to be defective.
If it is necessary for the product to be returned, upon receipt of the returned product we will fully examine the product and notify the customer via e-mail, within a reasonable period of time, whether the customer is entitled to a refund or a replacement as a result of the defect. If the customer is entitled to a replacement or refund, we will either replace the product or refund the purchase price using the original method of payment. Whether we replace or refund the item will be at our sole discretion.Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. Responsible for any loss or damage to items during return shipment as well as ensuring that we receive the returned product is solely that of the customer
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org.
QUESTIONS OR CONCERNS
Please send all questions, comments and feedback to us at Contact@pusheenbox.com.
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You can opt out of receiving targeted ads served by AdRoll by clicking on the blue icon in the corner of the ads or by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device.
HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
The Black Friday/Cyber Monday promotion is only valid for new subscriptions who enter the code BFCM20 at checkout. New subscribers will receive an additional box at no extra cost with their purchase of a new subscription that will consist of a mystery box from the vault. No replacement or exchanges are given for the mystery box from the vault. Sizes cannot be guaranteed.
The free box is shipped separately and may not arrive at the same time as the current subscription box. Offer valid 11/27/2020-11/30/2020 11:59 ET. While supplies last. Cannot be combined with any other offer. Open to U.S. residents only.
For further questions, please contact customer service at email@example.com
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