If you receive a defective item, please contact us no later than thirty days from your receipt of the defective item at [email protected] with details and photos of the defect as well as any other relevant information and we will make best efforts to determine a workable solution. We do not accept returns or exchanges unless the item purchased is proven by the customer to be defective.
If it is necessary for the product to be returned, upon receipt of the returned product we will fully examine the product and notify the customer via e-mail, within a reasonable period of time, whether the customer is entitled to a refund or a replacement as a result of the defect. If the customer is entitled to a replacement or refund, we will either replace the product or refund the purchase price using the original method of payment. Whether we replace or refund the item will be at our sole discretion.Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. Responsible for any loss or damage to items during return shipment as well as ensuring that we receive the returned product is solely that of the customer
If you have any questions about the delivery and shipment or your order, please contact us at [email protected]
QUESTIONS OR CONCERNS
Please send all questions, comments and feedback to us [email protected]
HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED BY LAW.
All giveaway prizes will be shipped directly by CultureFly (Sponsor) to the winner. The winner’s information will be provided to the Sponsor. In the event the Sponsor fails to send the prize, the Host and all Participating Hosts will not to be held responsible or liable in any way. Failure to produce a prize falls solely on the Sponsor. The Host and all Participating Hosts cannot be held accountable for the actions of the Sponsor
If, for any reason, the Giveaway is not capable of running as planned, including infection by computer virus bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Host which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Giveaway, then Host reserves the right in its sole discretion to cancel, terminate, modify or suspend the Giveaway. In such event, Host may, in its sole discretion, perform the random drawing from among all eligible Entries received prior to or after such cancellation, suspension, or modification.
In the event of a dispute concerning who registered online to participate in the Giveaway, the registration will be declared to have been made by the authorized account holder is defined as the natural person who is assigned to an email address by an internet provider, online service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. A potential winner may be requested to provide Host with proof that the potential winner is the authorized account holder of the email address. If a dispute cannot be resolved to Host’s satisfaction, the entry will be deemed ineligible. In the unlikely event that the winning prize number is duplicated, or a similar error occurs, Host may conduct a random drawing among such inadvertently duplicated numbers or apply another equitable remedy in its discretion to determine the winner. Decisions made by Host are final.
Giveaway and photos provided by CultureFly.
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