How it Works

Pusheen Box FAQ

General Questions

What's inside Pusheen Box?

Every Pusheen Box will have a curated assortment of mystery items with a total retail value of over $100! Most of the goodies inside are totally exclusive to the box and can't be found anywhere else. The boxes may also include rare first edition items before they are released in stores! The types of items that could be inside include clothing, accessories, electronics, toys, stationery and more!

Who are we?

CultureFly, an official partner of Pusheen!

Can’t I just buy these items in stores?

No! The Pusheen Box features exclusive items that are not available anywhere else.

How often will I receive my Pusheen Box?

Pusheen Box is a subscription service. You will receive a new mystery box with each new season.

When will my Pusheen Box ship?

Winter box: Ships Mid-December
Spring box: Ships Mid-April
Summer box: Ships Mid-July
Fall box: Ships Mid-October

Can I give a Pusheen Box subscription as a gift?

Yes. You can gift a subscription by creating a new account with a new user name and password for the recipient.

What Countries do we ship to?

We ship to all 50 States in the U.S, plus the following Countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, & Switzerland. For the shipping cost associated with each Country, please click here.

International Customers are required to pay any relevant duties, customs, or taxes associated with their Country.

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Why are International shipping fees more than Domestic?

International shipping fees vary from country to country. Each international Pusheen Box is shipped with Priority Express International Shipping and is fully insured and trackable.

Once my box ships, how long will it take to arrive?

If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point your box will arrive within 1 to 5 business days.

If you are an international subscriber (outside the USA), you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.

Why are we asking for your shirt size and shoe size?

Some boxes contain awesome Pusheen apparel. We’re asking for your sizes to ensure you have the perfect fit! This doesn’t mean that you will be getting both a tee shirt and shoes in every box.

What is the difference between the Quarterly and Annual plans?

We offer two different plans to make it easier for you to get your Pusheen fix. Both plans are set to auto-renew, so you never never miss a box.

Quarterly Plan = costs $43.95 per box plus shipping, you will be billed every time your box ships.

Annual Plan = costs $39.95 per box plus shipping, you will be billed for all 4 boxes at signup.  

If you choose to sign up for the Annual Plan, you’ll save nearly 10% per box!  

If I subscribed to the Quarterly or Annual Plan, do I automatically get renewed?

Yes, you will automatically be renewed for the original plan you purchased.

When will I be billed for a recurring subscription? **Please note, you will be charged in full on initial sign up**

You will be charged for the full cost of the selected plan on sign up. After your initial plan has ended, a recurring charge will be automatically processed. Please refer to the chart below for processing dates.

Winter box: Billed on November 15th
Spring box: Billed on March 15th
Summer box: Billed on June 15th 
Fall box: Billed on September 15th

What currency will I be charged in?

All orders on PusheenBox.com are processed in U.S. dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click Manage Subscriptions then Billing Information and then click on Edit Card.

I want to cancel my subscription but am in the middle of a plan. Do I still get the Pusheen Box I paid for?

Yes you will still receive all of the boxes you were charged for.

How do I cancel my subscription?

We’re sorry to see you go! If you have to cancel your subscription click on the My Account Icon >  click on Manage Subscriptions > click Cancel > Select your Reason and hit Cancel Subscription.

Quarterly Plans can be cancelled between seasons, but you will still receive all the boxes you were charged for.

Annual Plans can be cancelled after sign up, but you will still receive the 4 boxes you were charged for.  

Account Questions

How do I change my t-shirt size?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and then click Change Product Size.

How do I change my shipping address?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and you will be able to update your billing and shipping addresses.

To avoid having your package lost, please make your updates before the following dates.

Winter box: Billed on November 15th
Spring box: Billed on March 15th
Summer box: Billed on June 15th 
Fall box: Billed on September 15th

Do I need to do anything when a new box is released?

No! If you’re subscribed to our Quarterly or Annual plans, we already have everything we need from you. You’ll automatically be billed and your box will be shipped to the address we have on file. All you have to do is sit back and wait to receive your Pusheen goodies.

 

Exchanges and Returns

An item was broken or damaged in my Pusheen Box. What should I do?

Send an email with a picture of the damaged item to: [email protected]

My Shipping box has a dent?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box. 

I received the wrong shirt size. What should I do?

Oh no! Our team works really hard to make sure your boxes are purrfect! But we’re only human. If you received the wrong size in your box please send an email to: [email protected]

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